Despite strong evidence of arrogance and narcissism in society, humility and compassion are making a surprising comeback in business and leadership. This session builds on research findings from different fields to suggest that leaders that combine humility and compassion with ambition and determination can lead themselves, their teams and their organizations into high performance. Supported by real-life case studies and interview results, it is based on my recent book “Intangibles: The Unexpected Traits of High-Performing Healthcare Leaders.”
Many people mistakenly believe that kindness doesn’t have a place at work, and think that kind employees and leaders are weak, non-confrontational and non-accountable. This session will argue, based on research evidence and case studies, that when compassion and kindness are combined with strength and accountability, employees and leaders can maximize their performance individually, for their teams and for their organizations. The session ends with specific take-home behaviors on applying kindness and accountability in every-day workplace and leadership situations.
It is generally agreed that men and women have different leadership styles, with women adopting a generally more interactive and collaborative approach, while men tend to embrace a more command-and-control approach. Recent research evidence has shown that leaders who demonstrate connectedness, humility, openness and flexibility- typically ‘feminine’ traits- are more effective and successful. While these traits are more prevalent among women, it is important to remember that they are available and essential for both men and women who hope to thrive in the current corporate healthcare environment. The session ends with specific take-home behaviors on how women and men can better work together to maximize performance in the workplace.
Of the four generations working side-by-side in the workplace today, Millennials represent the most misunderstood and challenging group to manage and lead. This session goes beyond the stereotypes and reveals research-based facts and evidence on how Millennials think and behave at work and what they want from their leaders and work environments. The session ends with specific take-home behaviors for leaders of different generations on how to get the best out of Millennials in order to maximize individual and organization performance.
Generous leadership is rooted in the concept of servant leadership. Generous leaders give from their time, their energy and their talents to grow and develop those around them, but make sure that their time is protected in order to get things done. This session will argue, based on research evidence and case studies, that when generosity is combined with competence and strength, employees and leaders can maximize their performance individually, for their teams and for their organizations. The session ends with specific take-home behaviors on applying generosity in every-day workplace and leadership situations.
Just like a golfer will struggle to play professional Football, physicians transitioning into leadership positions face significant challenges. Educational degrees and training programs are necessary but not sufficient to address these challenges. They need to be augmented by robust assessments and self-reflection that are facilitated by formal executive coaching programs. In this session, I draw on my experiences as a physician coach and organizational researcher to present a comprehensive model of physician leader transitions. Supported by organizational models and real-life case studies, I offer new insights to address the challenges of these transitions.
Convenient care models and retail medicine have created new opportunities for disruptive innovations in healthcare. This session discusses several of these models and innovations, such as retail clinics, urgent care centers, workplace clinics, virtual/online clinics and house call services, among others. Supported by research findings and real-life case studies and based my previous book “Flipping Healthcare”, I emphasize what hospitals and health systems can do to take full advantage of these emerging trends.
I speak about topics that I am passionate about such as leadership, executive coaching, emotional intelligence, humility and compassion and convenient care models. I have had the great fortune of presenting at various organizations, conferences and groups in the United States, Canada and Europe. I was also honored to give commencement speeches at Trinity University and University of Colorado-Denver.
SELECT INDUSTRY SPEAKING ENGAGEMENTS
- Kaiser Permanente Riverside, Leadership Retreat (Termacula, California): "Kindness & Accountability"
- Centene Corporation, REACH Executive Program (St. Louis, Missouri): “The Role of Humility & Compassion in Leadership Effectiveness”
- University of Texas- Health Sciences Center, HALDP Leadership Program (San Antonio, Texas): “Strategic Planning”
- Regina Qu’Appelle Health Region, Regina, Saskatchewan (Canada): “Physician Engagement”
- American College of Healthcare Executives, Annual Leadership Congress (Chicago): “Hospital- Affiliated and Hospital-Owned Retail Clinics”
- Jackson County Hospital District (Edna, Texas): “Role of the Board in Strategic Planning”
- Nebraska Hospital Association Educational Webinar (Nebraska): “Hospital- Affiliated and Hospital-Owned Retail Clinics”
- Burntwood Regional Health Authority, Manitoba (Canada): “Leadership & Management Effectiveness”
- Baylor Healthcare System, The Edge Talent Planning Program (Dallas, Texas): “Strategic Planning”
- Big Fork Valley Hospital, Bigfork (Minnesota): “Leadership & Time Management”
- CHRISTUS Santa Rosa Hospital Leadership Academy (San Antonio, Texas): “Facing the Challenges of Healthcare Strategy”